Your satisfaction matters to us. If you are not completely satisfied with your purchase, we offer a straightforward return process.
Return Window
You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.
How to Initiate a Return
To start a return, email us at trazelo@outlook.com with your order number and the reason for return. We will provide you with return instructions.
Refund Processing
Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-7 business days.
Non-Returnable Items
Certain items such as personal care products and final sale items cannot be returned for hygiene and inventory reasons.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund at no cost to you.